Return Policy



Last updated January 01, 2019  

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. All devices or SIM cards purchased through may be returned or exchanged within 15 days after the delivery of your purchase.

(1) Return Requirements
Items must be returned in like-new condition (i.e. no cracks, scratches, liquid damage, or other damage). Returns and exchanges must include original packaging with all original kit components such as the following:
• Device
• SIM Card
• Hard Card(non-redeemed)
• All accessories including but not limited to charger, battery, and battery cover For restrictions, please see Section (4).

(2) How to Return or Exchange Your Device
To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. Complete a Return & Exchange RMA Form and ship the item you wish to return or exchange back to SIM ONE PAY. Mail all original package contents and the completed Return & Exchange RMA Form to the following address:
Sim One Pay Returns
950 Milwaukee Ave, Suite 215,
Glenview, IL 60025
  1. 1. The above address is ONLY intended for product returns. No written correspondence should be sent to this address. Sim One Pay will reject packages that arrive with “postage due.” Sim One Pay is not responsible for lost or mishandled packages.
  2. 2. Please use the Return Label along with a completed Return & Exchange RMA Form. If the Return Label is not used, any shipping charges you pay are not refunded by SIM ONE PAY.

(3) Refunds
SIM ONE PAY does not exchange products purchased on unless specifically requested on the Return & Exchange RMA Form. We will notify you by email when your return has been processed Please allow up to 1 – 2 weeks to receive your credit card refund which will be applied to the credit card account to which your purchase was initially charged.

(4) Restrictions & Fees
Prepaid account balances and original shipping and handling fees are not refundable.

  1. If any device is not returned in like-new condition, the device will not be eligible for a refund and may be returned to you at your cost
  2. If a SIM Card or accessory is missing, you will be charged a restocking fee of (15)% of the purchase price (except where prohibited by law) but may still be eligible for a refund on the device.
  3. If a Hard Card is missing/scratched/used, the Hard Card will not be eligible for a refund.


(5) Other
Please refer to the warranty provided with your product for instructions if your device is subject to a manufacturer’s warranty and you wish to make a claim under that warranty.

Terms of this Return Policy are subject to change.
Click here to Return & Exchange RMA form

(6) Questions
If you have any questions concerning our return policy, please contact us at:

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Sim One Pay is a wireless wholesaler that specializes in distributing H2O Wireless SIM Cards, Phones and Accessories. We provide All-In-One dealer portal for activation and payment processing and customized web-based sales POS solutions to customers in the prepaid wireless and payments industries. If you are currently looking for a Master Agent, Contact today and let's discuss how to grow your business together.
Office Locations
Chicago, Dallas, Atlanta, New York
(888) 742-7244